You are at the identity step

Complete Your Zet Casino Identity Check Early

Every licensed casino must confirm who you are to keep money clean, and your Zet Casino review takes about 47 hours.

18+
Clear answers

Before the check and after

Zet Casino Ltd. keeps this routine tidy, so you always know who is looking and why.

Who checks

Zet Casino Ltd.

Under which license

Malta Gaming Authority, MGA/B2C/108/2008

How long

47 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

At the upload step

Four steps to a clean check

01

Which slot is still empty?

Log into your account and open the profile area, where the documents section waits under your personal details; take a moment to note which of the three upload slots are still empty.

02

A clear first upload

Send your photo ID first, since everything else is checked against it, and make sure the whole card or page sits inside the frame with no glare or shadow across your face.

03

Are the corners inside the frame?

Add proof of address and payment card image next; a recent bill showing your name and address works best, and the card copy should hide the middle digits while the name stays readable.

04

Has the reply arrived?

Watch your inbox for a reply, which usually lands well within the 47 hours, and check the spam folder if nothing arrives; questions go straight to the verification team at any time.

What we read

Not a pile of paperwork, just three papers

Nothing hidden here, just the short list that clears the common worry about paperwork.

Document
Confirms
Copy shows
Photo ID
Your name, date of birth and photo
All four corners, readable, no glare
Proof of address
Where you live now
Your name, address and recent date
Payment card image
The card belongs to you
Name visible, middle digits covered
Photo ID selfie
The person holding the ID is you
Face and document both in frame
When it bounces back

Rejected documents and the quick fixes

After this you will know exactly which detail to change and can resend with confidence.

Pull a bill issued in the last three monthsUse a bill with your full name on it

Old bill, fresh bill

A bill dated months ago proves nothing about where you live today, so the checker has to send it back and ask again.

Photograph your current passport or licenceCheck the expiry date before you snap

Expired today, approved tomorrow

An identity document that has already run out cannot confirm who you are, even if every detail on it is correct.

Lay the document flat in daylightTake a new photo with your phone camera

Photo instead of screen grab

A screen grab loses the edges, the texture and the light, so it looks edited and the checker simply cannot trust it.

Compare the spelling against your profileSend the paper that shows the new address

Details that finally match

Details must match your account exactly, and one letter out of place reads as a different person to the checker.

When the money question lands

Keeping your licence-safe account moving

Run a licensed casino and you carry duties set by the Malta Gaming Authority, so Zet Casino Ltd. has to understand where a player's money comes from. Think of it as routine bookkeeping, not an accusation aimed at you. Answer it and the file closes.

Papers they might ask for

Depending on your answers, one or two of these may be requested.

  • Recent payslips from your employer
  • Bank statements showing income
  • Notice of assessment from the tax office
  • Sale contract for a property
  • Statement from a savings account
At upload time

Where do my documents go after I send them?

Encrypted transfer on every upload. Uploads travel over a 256-bit SSL connection, so the file is scrambled the moment it leaves your phone or laptop. Anyone intercepting it in transit sees noise instead of your passport photo.

Who can open my file? Access sits with the verification team, not with the support staff you chat to or the people who process your withdrawal. Everyone else sees only that a check was completed or still pending.

Your file at the moment of review. Your identity document, address copy and card photo exist here to satisfy the Malta Gaming Authority licence, and nothing more. They are never used to build marketing profiles or sold onward to third parties.

No surprises later

Expect the request at these four moments

This clears up why the request lands when it does, so it never feels sudden.

Higher limit request

Asking us to allow more is a sign of changing habits, so we confirm your identity and your income before the new level applies.

How old are you?

Confirming you are 18+ protects you and us, so a photo ID goes on file as soon as your account opens.

Is this why I am waiting?

Before your first payout leaves, we complete the identity and address check so the money reaches the right person.

My new payment method

A card or wallet that has never paid you in needs matching to your name, so we ask for a card image or statement.
At Cash-Out Time

When your cash-out is on hold

Do I need to verify my account before I can withdraw?
Yes. Our licence requires the check at the latest before your first withdrawal. It can come earlier than that, though, at sign-up or when your first deposit lands, so keep your papers handy.
Which regulator and licence number sit behind Zet Casino?
The Malta Gaming Authority oversees us under licence MGA/B2C/108/2008. Zet Casino Ltd. holds it, registered at Tower Road, St Julian's, and has run since 2008.
What happens if my proof of address is turned down?
You get a message naming what was unclear, usually a date or a name that did not match. Send a fresh copy from within the last three months and the review restarts straight away.
Is a phone photo of my driving licence good enough?
Yes, a clear phone photo works, as long as all four corners sit inside the frame and no glare covers the text. Use good light and skip the flash.
Will the same documents be asked for again in future?
Not normally. Once a paper is approved it stays on file, and repeats only happen if it expires or your details change. Anything new is requested in writing, with the reason given.
Why does the casino want to know where my money came from?
It is a routine step our licence puts on every operator to keep gambling clean of money laundering. Nothing about it suggests you have done anything wrong.